Safeguarding Children and Vulnerable Adults policy
Parents/Guardians child confidentiality
From Aug 1st 2015 we introduced a new policy of removing parent/guardian access to children's records once they reach their 14th birthday. This will involve de-activating the child's Patient Access online service and also removing the parent/guardian's mobile number from the child's record to prevent text reminders going to the parent/guardian. Once a child reaches the age of 14 they will need to register for their own Patient Access account and update us with their own mobile number to continue using these services.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Online Access to Records
You may also request access to be able to view your medical record online. Once registered for this patients are able to view not only the information that online services offer (such as appointments and medication), but also their entire coded record including diagnoses, problems and test results. Should you wish to be able to view your entire medical record online please ask at reception.
Parental Access of minors
Parents/Guardians of children under the age of 14 may register their child for Patient Access and text message services. Please note however that when the child reaches their 14th birthday, access to online services will be removed and the parent/guardian's mobile will also be removed from the child's record. Once a child reaches the age of 14 the child will need to register their own online account and mobile number if they wish to use these services. This is to ensure confidentiality once the child reaches the age of 14.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Guidance and the complaint form can be found here. Further written information is available regarding the complaints procedure from reception.
Further information regarding this matter can be found on the NHS Choices website here.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
All patients on our practice list are allocated a named GP. Your allocated GP can be found on your medical card.
Your allocated GP is responsible for your overall care at the practice. If you can not find your medical card or do not have one, please ask at reception and we will be able to tell you who you are registered with.
Having an allocated GP does not affect the patients choice to see a prefered doctor.
If you have preference who you wish your named GP to be, please let us know and we will try to accomodate this where possible.
Statement of Intent
Access to online services
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Winyates Health Centre in the last financial year was £64,779 before tax and National Insurance. This is for 5 full time GPs, 5 part time GPs and 1 locum who has worked in the practice for more than six months.
Patients with Particular needs
Each of our surgeries is accessible to patients using a wheelchair. There are four parking spaces for disabled patients.
For patients with hearing problems, we have a loop system.
If you would like this or any other information in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know.