NEW APPOINTMENT SYSTEM

Following patient feedback we have looked to improve our appointment system.   

We will no longer be pre-booking GP appointments in advance.  You can book routine and urgent appointments on the day - once the routine appointments for the day are fully booked we will be dealing with emergencies only.    

Online GP appointments will be released via Patient Access every day at 8.00am.  Please note these will be telephone appointments however if you require a face to face appointment call the surgery. Although your telephone appointment will have a booked time - we aim to contact you in a 4 hour window of your booking. Once all the online appointments are booked the option will completely disappear from patient access. 

If you have any covid symptoms such as sore throat or cough, please do not attend the surgery.  Although covid restrictions have been lifted, as an NHS setting we are still required to follow strict infection control guidance.  Therefore please continue to wear a mask inside the building.   

For all admin queries including sick note requests, you can now use Patient Triage.  These requests will be reviewed within 72 hours.  If your query is urgent, please call us.  

We are aware that this is big change and we appreciate your co-operation.  We will be regularly reviewing this system with the aim to offer the best service to our patients.   

Thank you for your patience.  

Some of our local Primary Care services are changing—and our local PCN, Nightingales, wants to hear your thoughts. The Enhanced Access survey is being run by PCNs across Worcestershire, and is a fantastic opportunity for you to make your voice heard—helping us to plan for future Primary Care services in our area.

 To learn more about Enhanced Access, and to get involved, visit www.swhealthcare.org.uk/ea before Monday 11th July. We look forward to hearing your thoughts. Find more information here

Our phone lines are extremely busy please remember you can book appointments and request prescriptions via Patient access. You can also use Online Consult to seek advice. 

Online Consults

We are now offering a online health advice service, you can click here to visit our page where you can complete a form.

How to access your GP

New Shared Care Record delivering better, safer care for all our patients.

We wanted to let you know that we are finally connecting our systems to offer joined-up health and care records, which will enable better, safer care and treatment for all our patients. As a GP, it is difficult to provide joined-up care with so many separate systems for handling patient information. These were not connected, meaning that you often had to repeat your story each time you received care at a different organisation, or with a different health professional. The Shared Care Record means up-to-date records will be immediately available to professionals caring for you as a patient, when you need direct care. It will mean, for instance, a doctor in a hospital, or a paramedic who attends a 999 call will be able to confidentially access the same crucial information that we can at the Practice, such as details of any allergies and current medications, bringing potentially life-saving benefits. Robust security measures are in place to protect your health information and all staff must follow the law on keeping your information confidential. The Shared Care Record is not the same as the General Practice Data for Planning and Research Directions (GPDPR), which is a national NHS Digital initiative to use GP practice data for research and planning purposes. The Shared Care Record is a local initiative to share information with organisations directly involved in your care to ensure that you receive prompt and appropriate treatment when you need it. For more information, please visit: https://herefordshireandworcestershireccg.nhs.uk/health-services/shared-care-record