NEW APPOINTMENT SYSTEM
Following patient feedback we have looked to improve our appointment system.
From 9th May, if you need a GP appointment please go online or call us on the day only. We will no longer be pre-booking GP appointments in advance. This will ensure there are plenty of appointments available every day to accommodate routine as well as urgent problems.
Online GP appointments will be released via Patient Access every day at 8.00am. Please note these will be telephone appointments however if you require a face to face appointment, please call the surgery.
If you have any covid symptoms such as sore throat or cough, please do not attend the surgery. Although covid restrictions have been lifted, as an NHS setting we are still required to follow strict infection control guidance. Therefore please continue to wear a mask inside the building.
For all admin queries including sick note requests, you can now use Patient Triage. These requests will be reviewed within 72 hours. If your query is urgent, please call us.
We are aware that this is big change and we appreciate your co-operation. We will be regularly reviewing this system with the aim to offer the best service to our patients.
Thank you for your patience.
Please note you are still required to wear masks in the surgery.
COVID BOOSTERS
If you need to book a Covid booster please call 119 or use the national booking system.
You can also use the walk-in service at Knight's on Palmer's road - Tuesday, Thursday or Friday between 9am and 5pm.
Our phone lines are extremely busy please remember you can book appointments and request prescriptions via Patient access. You can also use Online Consult to seek advice.
Online Consults
We are now offering a online health advice service, you can click here to visit our page where you can complete a form.
How to access your GP
New Shared Care Record delivering better, safer care for all our patients.
We wanted to let you know that we are finally connecting our systems to offer joined-up health and care records, which will enable better, safer care and treatment for all our patients. As a GP, it is difficult to provide joined-up care with so many separate systems for handling patient information. These were not connected, meaning that you often had to repeat your story each time you received care at a different organisation, or with a different health professional. The Shared Care Record means up-to-date records will be immediately available to professionals caring for you as a patient, when you need direct care. It will mean, for instance, a doctor in a hospital, or a paramedic who attends a 999 call will be able to confidentially access the same crucial information that we can at the Practice, such as details of any allergies and current medications, bringing potentially life-saving benefits. Robust security measures are in place to protect your health information and all staff must follow the law on keeping your information confidential. The Shared Care Record is not the same as the General Practice Data for Planning and Research Directions (GPDPR), which is a national NHS Digital initiative to use GP practice data for research and planning purposes. The Shared Care Record is a local initiative to share information with organisations directly involved in your care to ensure that you receive prompt and appropriate treatment when you need it. For more information, please visit: https://herefordshireandworcestershireccg.nhs.uk/health-services/shared-care-record
Please note we can not accept letters or prescription requests in person. You can email us at rbccg.winyateshc@nhs.net or post to us. Prescription requests can be made online, by phone or via your usual pharmacy. We apologise for any inconvenience.
Thankyou
You can still book routine telephone appointments and order your prescriptions - these will be sent electronically to a pharmacy of your choice. Routine sick notes and paper documents will also be sent to you electronically or by post.
See NHS 111 for up to date information on self care and self isolation.
Every Mind Matters has now released expert advice and top tips on how to look after your mental wellbeing if you need to stay at home during the coronavirus (COVID-19) outbreak. It also includes guidance if you’re feeling worried or anxious about the outbreak.
Please visit: www.nhs.uk/oneyou/every-mind-matters/
PATIENT ACCESS
Patient access has now changed, allowing users to have PROXY access for friends and relatives. More information on this service is available here.
For patients under 16 parents/guardians will need to complete a consent form and show ID. If you are between 11 and 16 and want your own account please inform reception.
Privacy Notice
The only website the Privacy Notice (below) applies to is the Surgery’s website. If you use a link to any other website from the Surgery’s website then you will need to read their respective privacy notice. We take no responsibility (legal or otherwise) for the content of other websites.
Healthcare Navigators
The new way to be seen.
From the 1st November 2017, you may have noticed a change when you ask for an appointment. You may now speak to a 'Healthcare Navigator' who is trained to offer you an appointment with the most appropriate person depending on your need and urgency.
They may ask you a couple of questions in order to navigate you to the person best suited to help you. The Healthcare Navigator is not being nosey, nor will they make any clinical decisions, they have been trained to help you get the most appropriate care, from the most appropriate person.
Healthcare Navigators, like all members of the team, are bound by the same confidentiality rules.
Thank you for your support.
Click here for more information
Safe and Well Checks
Hereford & Worcester Fire and Rescue Service provide fire safety advice to everyone. A free Safe and Well Check can be carried out for the more vulnerable such as the elderly, people living alone and those with reduced mobility. For more information look here
Patient Access (Online Services)
If you have not yet signed up for Patient Access please follow the instructions on our Prescriptions page. Sign up today!
Patient Access overview
IMPORTANT
We are now making more use of email and texts to contact patients rather than just letters by post. It is therefore vital that patients ensure they keep us up-to-date if they change their mobile number or email address.
Keeping your contact details up-to-date is now easier than ever. Simply use the "Your Contact Details" button at the bottom of this page, and complete the form.
Alternatively, you can also let us know using Patient Access (online services) by clicking "Update your details".
We will only use your details to contact you about matters directly relating to your care or to inform you of new services aimed at improving the healthcare you receive from us. No confidential information is ever sent via text or email.
Is A&E for me?Get the App! This mobile app will help you decide if you need medical attention if you are unwell or injured. It provides information about NHS services in Worcestershire. | 
|
Patient News Letter
Please pick a copy up in surgery or view here
(Site updated 09/05/2022)
For appointments and prescriptions please use the
Online Services link above. Alternatively, just click
here.