CORONA VIRUS OUTBREAK
Please be aware from Monday 6th April, there will be no access to the surgery. All contact will need to be made via telephone. Any patients who need to be seen will be triaged and given an appointment at a local hub within Redditch.
You can still book routine telephone appointments and order your prescriptions - these will be sent electronically to a pharmacy of your choice. Routine sick notes and paper documents will also be sent to you electronically or by post.
COVID 19 - UPDATE
To all our patients we again thankyou for your support and cooperation during this period. We would like to remind all patients please do not come to the surgery unless advised by a GP or nurse following a telephone consult. We will deal with all other queries on the phone or via patient access message.
Please note in accordance with information provided on Gov.uk and NHS 111 we cannot give individual guidance on self isolating and whether or not you are at risk. Please read all the information provided on these sites carefully to enable you to make safe decisions.
Also please be aware that 'rescue packs' are not available to all patients with asthma or COPD. If you have a concern regarding your existing condition please make a telephone appointment with your GP.
Once again Thank You and Keep Safe - The Winyates Team
Please note due to increased demand prescriptions will take longer to process - please leave 72 hours before collecting your prescription from your chosen pharmacy.
Please note we can not give individual advice as to whether you are at risk or should self isolate - for all up to date advice please visit www.gov.uk or NHS111
Where possible we please ask that you DO NOT ATTEND SURGERY. If you need to book an appointment, have a query or want to order a prescription you can do this over the phone. We have extra staff answering calls throughout the day,
If you have an existing appointment you may attend however you will be triaged at the hatch in the surgery entrance, please do not come in to the building with out speaking to the member of staff there first.
If you have an appointment but would prefer to change it to a telephone appointment, please let us know - we are more than happy to accommodate this where possible.
We politely ask you only come in to the surgery if necessary, relatives please wait in the car if possible. Please do not bring children with coughs and colds into the surgery.
All patients with a Chronic illness or over 60 please use the FAR WAITING area, all other patients please use the window area.
IF YOU HAVE A TEMPERATURE and/or COLD/FLU SYMPTOMS PLEASE DO NOT ATTEND SURGERY.
See NHS 111 for up to date information on self care and self isolation.
Every Mind Matters has now released expert advice and top tips on how to look after your mental wellbeing if you need to stay at home during the coronavirus (COVID-19) outbreak. It also includes guidance if you’re feeling worried or anxious about the outbreak.
Please visit: www.nhs.uk/oneyou/every-mind-matters/
Patient access has now changed, allowing users to have PROXY access for friends and relatives. More information on this service is available here.
For patients under 16 parents/guardians will need to complete a consent form and show ID. If you are between 11 and 16 and want your own account please inform reception.
The only website the Privacy Notice (below) applies to is the Surgery’s website. If you use a link to any other website from the Surgery’s website then you will need to read their respective privacy notice. We take no responsibility (legal or otherwise) for the content of other websites.
The new way to be seen.
From the 1st November 2017, you may have noticed a change when you ask for an appointment. You may now speak to a 'Healthcare Navigator' who is trained to offer you an appointment with the most appropriate person depending on your need and urgency.
They may ask you a couple of questions in order to navigate you to the person best suited to help you. The Healthcare Navigator is not being nosey, nor will they make any clinical decisions, they have been trained to help you get the most appropriate care, from the most appropriate person.
Healthcare Navigators, like all members of the team, are bound by the same confidentiality rules.
Thank you for your support.
Click here for more information
Fancy Getting Fitter?
Redditch Borough Council offer a wide variety of community exercise sessions including: Parkrun, Couch to 5k, Cycling, Tai Chi, Strength and Balance classes, Escape-pain, over 50's classes, Zumba, Walking Football and more..
Click the link below to find out more.
DKMS - We Delete Blood Cancer
If you wish to register to become a potential blood stem cell donor or find more information then click the below link:
Interested in losing weight?
'There's an App for that...' Are you interested in losing weight using an App? Why not take a look here
Safe and Well Checks
Hereford & Worcester Fire and Rescue Service provide fire safety advice to everyone. A free Safe and Well Check can be carried out for the more vulnerable such as the elderly, people living alone and those with reduced mobility. For more information look here
Patient Access (Online Services)
If you have not yet signed up for Patient Access please follow the instructions on our Prescriptions page. Sign up today!
Patient Access overview
We are now making more use of email and texts to contact patients rather than just letters by post. It is therefore vital that patients ensure they keep us up-to-date if they change their mobile number or email address.
Keeping your contact details up-to-date is now easier than ever. Simply use the "Your Contact Details" button at the bottom of this page, and complete the form.
Alternatively, you can also let us know using Patient Access (online services) by clicking "Update your details".
We will only use your details to contact you about matters directly relating to your care or to inform you of new services aimed at improving the healthcare you receive from us. No confidential information is ever sent via text or email.
Is A&E for me?
Get the App!
This mobile app will help you decide if you need medical attention if you are unwell or injured. It provides information about NHS services in Worcestershire.
Patient News Letter
Please pick a copy up in surgery or view here
(Site updated 01/04/2020)