Healthcare Navigators

have been trained to help you get the most appropriate care, from the most appropriate person.
See here for more information.

"Crisis in the NHS"

"The governments attempt to scapegoat GPs", read Dr Mark Porter (BMA council chair) response to Prime Minister Theresa May HERE. 

Update your contact details:

Please ensure we have your correct mobile number and email address. Update them here!.

Friends & Family Test

Let us know what you think of the service you receive, complete our simple 2 question F&F test now.

Data sharing

We have added a new area to the website (under "Further Information" on the right hand side) which lists the organistations with which we are required to share data with. Here you will find information on what data is shared and also how, should you wish, you can opt out of your data being shared.

NHS 111

111 is the telephone number to dial when you need urgent (but not emergency) care.

PPG Noticeboard

This area is used to update you with information relating to the Winyates Patient Outlook group (WPO).

15.01.2020 January 2020 meeting minutes added here

10.09.2019 Jul 2019 meeting minutes added here

09.07.2019 Jul 2019 meeting minutes added here

09.06.2019 June 2019 meeting minutes added here

14.03.2019 March 2019 meeting minutes added here

12.07.2018 Jul 2018 meeting minutes added here

12.05.2018 May 2018 meeting minutes added here

02.11.2018 Nov 2017 meeting minutes added here

14.09.2018 Sep 2017 meeting minutes added here

29.07.2017 July 2017 meeting minutes added here

30.05.2017 May 2017 meeting minutes added here

28.03.2017 Mar 2017 meeting minutes added here

Winyates PPG Report 2017 is now ready to view.


WPO meeting


WPO meeting


The annual survey is now closed. We had a great response this year with 919 completed. Thank you for all your responses. 


Annual patient survey is now live online and in paper format in surgery.
The 2014 Patient Survey has now closed, click to view PPG 2014 report


Annual Patient Experience Survey questions agreed with PPG.


WPO meeting.


WPO pages updated. New areas added for WPO constitution and meeting minutes. Draft WPO leaflet produced, ready for WPO approval/comment. Work on WPO posters underway.


Meetings are now underway with the PPG, newly named Winyates Patient Outlook (WPO). The appointment of its committee is currently underway. Winyates Patient Outlook will meet at the Health Centre 6 times per year on the second Thursday of every other month. The next meeting is scheduled for November 10th.

Thank you to all the patients who recently registered their interest in taking part in the virtual PPG (Winyates Virtual Patient Outlook). You will be emailed shortly with details of the role of the Virtual Patient Outlook group and how it will function. For anyone interested in becoming part of the Winyates Patient Outlook group proper (that meet at the Health Centre) information on how to do this will also be sent to you in the email.


Winyates PPG report 2016 is now ready to view.


PPG Meeting scheduled for 6pm.


This year's survey has now closed. A total of 214 responses were received and will be discussed at the next PPG meeting scheduled for Weds 3rd February.


This year's annual survey is now live and can be completed here.


The next PPG meeting is scheduled for Weds 24th June @ 6pm.


Winyates Patient Participation Report 2015 is now ready to view. 


Patient Experience Survey 2014/15 is now closed.


Patient Experience Survey 2014/15 is now live:

The survey is available to complete on this website and also in paper form within the surgery. In addition there are flyers in the surgery with the survey url on, for patients to take away if they wish to complete it later.


Patient Access new features:

Immunisation, Allergy and Medication history have now been made available online to patients who have activated and log in to Patient Access. No additional log in is required, the information is available right now and can be viewed by clicking "View your medical record" once logged in.


Online Test Results Update:
Having enabled this feature on some test patients and evaluated it we are concerned the high level of information it shows may confuse or cause some patients distress. Intepreting results is not always a simple case of it being normal or abnormal, numerous other factors must be considered. In its current form there could be situations where a patient sees their result online before a GP has been able to action it or discuss it with the patient. Until there are controls to allow us to show results in a more clear, concise and simplified manner we dont feel it would be beneficial to activate it in its current format.
We are however looking to activate some of the other features now available such as Immunisations, Allergies and Medication. The next update to our clinical system should allow us to switch these features on with no additional registration or password requirements (your existing log in details will allow you access once we have the update).


Action Plan Update:
The facility to message the surgery has now been in place for some time.
The trial of sending test results texts to patients has begun.
Displaying of photographs and areas of speciality in reception is underway as part of another improvement in progress (we are adding new signs and a map of the building layout to make it easier for patients to find consulting rooms).
Q&A section to answer common questions/misunderstandings has been added to both the website and is also on display on a new PPG Noticeboard within the surgery.
Facility for patients to check their test results online is underway and is currently being configured and assessed.
Saturday opening (every Saturday) was discussed at the practice meeting. It was concluded that in the current financial climate it simply wasnt viable until additional funding becomes available.


Winyates Health Centre Patient Participation Report 2014 is now ready to view.


Patient survey has now closed.

Once all the completed questionnaires have been reviewed we will agree and publish our action plan. This will appear here from the 31st March 2014


Patient survey is now open! Please click the image below to take part in this years annual survey.


Emails have now been sent to all PPG members with our proposed areas to prioritise. These areas will then form the basis of this year annual patient survey.


Thank you for all the ideas and feedback submitted so far. We are going through all your suggestions and will contact you again shortly.


Its that time of year again. We will shortly be contacting all our Patient Group members to ask for their input and feedback regarding decisions about the range and quality of the services we currently provide to patients.
Please use the form on the "Contact Us" tab (within the Patient Group area) to send us your thoughts and ideas.


Annual Patient Survey

For patients that only recently signed up to be part of our Patient Group, or are interested in doing so, you can take a look at the previous reports below to get an idea of what is involved and the sorts of things we aim to achieve.

Click the icon below to read the report from 2017.

2017 PPG Report

Click the icon below to read the report from 2016.


Click the icon below to read the report from 2015.


Click the icon below to read the report from 2014.




Click the icon below to read the report from 2013. 

View the 2013 PPG Report

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