Electronic Prescription Service (EPS)
We now offer a new service, Electronic Prescriptions. If you wish to use it, you can now nominate a prefered pharmacy (where you want us to send your prescriptions to). We will send your prescription directly and securely to your nominated pharmacy electronically, without the need to print the paper prescription. You can then collect your medication from your pharmacy without any need to collect a paper prescription from the surgery.
Don't worry if you do not wish to use this service, you can continue to collect your prescriptions in person from us at the surgery. But, for many patients it will make obtaining their medications much easier as they no longer need to visit the surgery to collect a paper prescription. You could for example nominate a pharmacy near your place of work. Order a repeat online, and then be able to collect your medication direct from the local chemist saving you time. You can nominate any "EPS" compliant pharmacy, anywhere.
For more information please read this leaflet or visit http://systems.hscic.gov.uk/eps/patients
Ways to order your prescription
Patients on long-term medication who are eligible for repeat prescriptions can order them in a number of ways:
- Online – Complete the form below to register for Online Services.
- Use the App - download the Patient Access App (below) to your smart device (phone/tablet).
- By Hand – drop your repeat slip in at reception with the required items clearly marked.
- By Post – send it to us with a stamped addressed envelope if you want us to post it back to you.
- By Fax – to 01527 513885
REPEAT PRESCRIPTIONS HAS CHANGED
From 1st September repeat prescriptions has changed. You will no longer be able to order your prescriptions over the phone. This change is to try and reduce prescription errors and provide patients with a more efficient service.
The prescriptions line will be open 9am -11am for complex medication queries. From this date you will need to request your medication in reception, online with Patient access or via your pharmacy.
Please be aware if you order your prescription online you will need to log back in the following day to check your request has been approved.
Online Services: (Patient Access)
You will need to request to use online services.
(Parents may register their child for an online account but access will be removed when the child reaches 14 due to confidentiality requirements. The child will then need to register for their own account).
Step 1: Request to REGISTER here - this form (details will then be posted to you)
Step 2: Once you have received your registration instructions from us, activate your account here - activate
Step 3: Log in and use Online Services here - log in
DO NOT try to request to register more than once, duplicate requests will not be processed. Please contact the surgery if you have a problem registering or try this useful FAQ here.
For forgotten User ID's or passwords please click here. We can not see or reset passwords for you.
Requests made before 11:00 will be ready for collection after 14:00 the following working day. Requests made after 14:00 will be ready two working days later.
** Patients who have nominated an EPS pharmacy may well find their request is ready to collect the same day. We can not however guarentee this, in which case the usual timescale applys.
Emis Patient Access Apps
If you have already registered for Patient Access online services why not download the Patient Access App to you smartphone / tablet.
The App has all the features of Patient Access (view/book/cancel appointments, order repeats, message us e.t.c) but with the added convenience of being able to use it anywhere, anytime. No need to have access to a computer.
If you have also nominated an EPS pharmacy you can order you repeats using the App (e.g while you are at work) and could collect your medication from your pharmacy, possibly on the same day, (see note above**) without needing to come to or contact the surgery.
Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications.
On the right hand side of your prescription you will see a list of your repeat medications with a number e.g. 2/3 or 1/6
When you reach the end of these numbers you will need a review of your medicines.
YOU WILL NEED TO MAKE AN APPOINTMENT WITH A GP.
This can be face to face or on the telephone.