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Winyates WayRedditchWorcestershire, B98 0NRTel: 01527 513888
have been trained to help you get the most appropriate care, from the most appropriate person. See here for more information.
"The governments attempt to scapegoat GPs", read Dr Mark Porter (BMA council chair) response to Prime Minister Theresa May HERE.
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We have added a new area to the website (under "Further Information" on the right hand side) which lists the organistations with which we are required to share data with. Here you will find information on what data is shared and also how, should you wish, you can opt out of your data being shared.
111 is the telephone number to dial when you need urgent (but not emergency) care.
We now offer a new service, Electronic Prescriptions. If you wish to use it, you can now nominate a prefered pharmacy (where you want us to send your prescriptions to). We will send your prescription directly and securely to your nominated pharmacy electronically, without the need to print the paper prescription. You can then collect your medication from your pharmacy without any need to collect a paper prescription from the surgery.
Don't worry if you do not wish to use this service, you can continue to collect your prescriptions in person from us at the surgery. But, for many patients it will make obtaining their medications much easier as they no longer need to visit the surgery to collect a paper prescription. You could for example nominate a pharmacy near your place of work. Order a repeat online, and then be able to collect your medication direct from the local chemist saving you time. You can nominate any "EPS" compliant pharmacy, anywhere.
For more information please read this leaflet or visit http://systems.hscic.gov.uk/eps/patients
Patients on long-term medication who are eligible for repeat prescriptions can order them in a number of ways:
From 1st September repeat prescriptions has changed. You will no longer be able to order your prescriptions over the phone. This change is to try and reduce prescription errors and provide patients with a more efficient service.
The prescriptions line will be open 9am -11am for complex medication queries. From this date you will need to request your medication in reception, online with Patient access or via your pharmacy.
Please be aware if you order your prescription online you will need to log back in the following day to check your request has been approved.
You will need to request to use online services.(Parents may register their child for an online account but access will be removed when the child reaches 14 due to confidentiality requirements. The child will then need to register for their own account).
Step 1: Request to REGISTER here - this form (details will then be posted to you)
Step 2: Once you have received your registration instructions from us, activate your account here - activate
Step 3: Log in and use Online Services here - log in
DO NOT try to request to register more than once, duplicate requests will not be processed. Please contact the surgery if you have a problem registering or try this useful FAQ here.
For forgotten User ID's or passwords please click here. We can not see or reset passwords for you.
Requests made before 11:00 will be ready for collection after 14:00 the following working day. Requests made after 14:00 will be ready two working days later.
** Patients who have nominated an EPS pharmacy may well find their request is ready to collect the same day. We can not however guarentee this, in which case the usual timescale applys.
If you have already registered for Patient Access online services why not download the Patient Access App to you smartphone / tablet.
The App has all the features of Patient Access (view/book/cancel appointments, order repeats, message us e.t.c) but with the added convenience of being able to use it anywhere, anytime. No need to have access to a computer.
If you have also nominated an EPS pharmacy you can order you repeats using the App (e.g while you are at work) and could collect your medication from your pharmacy, possibly on the same day, (see note above**) without needing to come to or contact the surgery.
Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications.
On the right hand side of your prescription you will see a list of your repeat medications with a number e.g. 2/3 or 1/6
When you reach the end of these numbers you will need a review of your medicines.
YOU WILL NEED TO MAKE AN APPOINTMENT WITH A GP.
This can be face to face or on the telephone.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
You can view the progress of your request by logging in to the prescriptions area on our website.Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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